- Order and payment
All products are available to order via PayPal by selecting your area of residence and then adding your order to the cart.
You can purchase our products easily and securely through the PayPal website by credit card or with your PayPal account, if you have one.
Your order confirmation will be automatically sent by e-mail from PayPal when your order is completed on the PayPal Website, with the details of your purchase. We will also send you an order acknowledgement and delivery information by e-mail. If you don’t receive any message directly from us, please contact us by e-mail at firstname.lastname@example.org for confirmation.
- Lead Time
We try to keep items in stock when possible but if we are out of stock, it will take 2~3 weeks for shipment after we receive your order. We will let you know the delivery schedule in our order acknowledgement.
- Shipping area restriction
We can only take orders from customers in countries listed here. If you live outside of the areas in the list, please purchase Free The Tone products through our local Free The Tone Distributor/Dealers.
For the countries which are not in the available shipping area list and also there is no official dealer, we are sorry but it is not possible to export from Japan through our shipping service.
Please contact us at email@example.com, and we will make a special arrangement with our distributor close to your area to ship our products directly to you if you would like.
We will ship out your order after confirming receipt of payment.
We offer FedEx economy service or EMS for overseas customers. They are both safe, quick and traceable.
Orders are usually received within 3~5 business days from the day we ship them.
After your order is shipped, we will send you the EMS or FedEx tracking number so you can track your package.
- Shipping Charge
Shipping Charges are listed below.
th Purchasing Amount
th Shipping Cost
The shipping charge will be added to your cart authomatically when you pay through PayPal.
- Customs, Duties and Taxes
Please note that you will be regarded as the importer of record for the products you order and you will be responsible for lawful settlement of all administrative fees, expenses and any additional charges for customs duties and taxes in the destination country (i.e. customs clearance fees, import taxes, etc.), which may be incurred by importing the products. Customs policies vary from country to country so please contact your local Customs Office if you have any questions on importing products to your country. Please note that we have no control over these charges and we are not in a position to assist with these matters.
*If you do not pay the Customs charge or make the necessary arrangements for importing and the package returned to us, we can only refund the product cost, not shipping charges. Also, you may need to pay a PayPal handling fee when you receive a refund of the product cost.
We accept returns and refunds ONLY FOR products that are defective on arrival due to faulty parts or construction. We will not accept returns and refunds for any other reasons.
If you receive a defective product, please CONTACT US VIA EMAIL within 10 days after receiving the product at firstname.lastname@example.org without fail before sending it back to us. When we confirm that the defect was caused by faulty parts or construction, we will replace it as soon as possible.
- Process for Returns
First please contact us via e-mail at email@example.com within 7 days from the date of delivery and before sending a product back to us.
Please explain the problem you are having with your product in detail. After receiving your e-mail, we will send you instructions by e-mail with information on the process for returning goods. Please read it carefully and follow the instructions.
- Cost incurred by Returns
In a case where it is confirmed that a defect was caused by us, we will cover the shipping charges for returning the product. However, please note that we cannot cover customs clearance fees, import taxes, etc. when you receive the package.
- Cancellation of Order
We will cancel your order ONLY IF we receive your cancellation request before we ship the order out and within 7 days after you ordered through the online store. Some products are made to order and we will not accept a cancellation request after we start making the product.